Frequently Asked Questions
Everything you need to know about hiring party equipment for your little one's special day
Booking & Availability
How far in advance should I book?
We recommend booking at least 2 weeks in advance for the best selection, especially during peak party seasons (spring and summer). However, we may have availability for last-minute bookings, so don't hesitate to contact us even if your party is coming up soon!
Can I modify my booking after confirmation?
Yes, you can modify your booking up to 48 hours before your event, subject to availability. We understand that party plans can change, and we'll do our best to accommodate your needs.
Do you have weekend availability?
Absolutely! Weekends are our busiest time. We deliver and set up equipment on both Saturdays and Sundays. We recommend booking weekend slots well in advance.
Delivery & Setup
What areas do you deliver to?
We deliver throughout Sydney and surrounding areas within 50km of the CBD. This includes the Inner West, Eastern Suburbs, Northern Beaches, Hills District, and Western Sydney. Delivery fees may apply based on distance.
Do you set up and collect the equipment?
Yes! We provide full delivery, setup, and collection services. Our team will arrive at your specified time to set everything up beautifully and return after your party to collect the equipment. You don't need to worry about a thing!
What if it rains on the day of my outdoor party?
Our equipment is suitable for covered outdoor areas. If you're concerned about weather, we recommend having a backup indoor space or covered area. Contact us if you need to make last-minute changes due to weather.
Pricing & Payments
How is pricing calculated?
Our pricing is per item for the rental period (typically 1 day). We offer package deals for multiple items. Delivery and setup fees are calculated based on your location and the complexity of the setup.
What payment methods do you accept?
We accept bank transfers, credit cards, and cash on delivery. A 50% deposit is required to secure your booking, with the balance due on the day of delivery.
What is your cancellation policy?
We offer flexible cancellation policies. Cancellations made more than 48 hours before the event receive a full refund of the deposit. Cancellations within 48 hours may incur a small fee to cover preparation costs.
Safety & Care
Are your chairs and tables safe for children?
Absolutely! All our equipment is specifically chosen with children's safety in mind. Our chairs and tables have rounded edges, stable construction, and are regularly inspected. We also provide safety guidelines with each rental.
How do you clean and sanitize the equipment?
All equipment is thoroughly cleaned and sanitized between rentals using child-safe, hospital-grade cleaning products. We take hygiene very seriously, especially for children's events.
What if something gets damaged during my event?
Minor wear and tear is expected and included in our pricing. For significant damage, we'll discuss repair costs, but we understand accidents happen at children's parties. We carry insurance to cover major incidents.
Still Have Questions?
We're here to help make your party planning as easy as possible